Refund Policy

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our Refund policy below.

At ElbitDiagnostics our team ensures processing correct medicines as per order and prescription. We also strongly recommend that the items are checked at the time of delivery. We are happy to issue a full refund based on the Situations listed below:

  • Product(s)/Medicines(s) delivered do not match your order/prescription;
  • Received a defective item;
  • The ordered item(s) is lost or damaged during transit;
  • The ordered item(s) is past its expiry date.

Please Note: Once we have received your returned item we will issue a refund to the payment method which you have furnished to pay for the order. Please allow 7-10 days for the refund to show on your account.

How to Request a Refund:

To request a refund, email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at 1234567890 (24*7 customer support), email us at elbithyd@elbitdiagnostics.com  or contact our customer support executives through online live chat. We’re here for you!