Return policy

We do our best to ensure processing correct medicines as per order and prescription. However, should you receive an incomplete order/ prescription, damaged or incorrect Product(s)/Medicines(s), please notify ElbitDiagnostics Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that  ElbitDiagnostics will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.

Return Policy Exclusions

ElbitDiagnostics reserves the right to refuse returns for certain products/Medicines.

If you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1234567890 (24*7 customer support) with details of the error. We will request special authorization for a return of the prescription

Non-returnable Product(s)/Medicines(s)

Due to reasons of health, safety and fair use, the following products cannot be returned once purchased:

  • Personal hygiene products and beauty accessories
  • Gift cards
Cancellation Policy

After placing the order, you would like to cancel it, you can do so by signing in to your account at www.apollopharmacy.in in the order history section of the website.

Once the order has been approved by our team, please contact our customer care team at 1234567890 (24*7 customer support) for cancellation requests.

If the cancellation request is received prior to the order being shipped, a complete refund will be made. Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.